Protect your team. Protect your clients. Protect your community.
CGI delivers science-based professional standards training for security firms, contracted safety teams, and every organization whose people interact directly with the public. We build the standards that protect everyone in the room.
The Risk your organization is already carrying
$125K+
Average cost to defend a single discrimination or civil rights claim before any settlement
EEOC and DOJ civil litigation data
ADA discrimination claims across every sector including private security and contracted safety services
U.S. Equal Employment Opportunity Commission
Rising
Is all it takes for a discrimination claim to end a contract, damage a client relationship, or make headlines
Risk management industry data
1 incident
Why Public-facing roles carry unique bias risk
THE CHALLENGE
Security and safety professionals make rapid, high-stakes decisions about the people in front of them every day. Those decisions are shaped by unconscious bias more than most people realize and more than most training programs address.
Profiling and selective enforement
Unconscious bias causes security professionals to target certain individuals based on race, appearance, or perceived group membership rather than actual behavior. This creates liability for your firm and your clients.
Cultural and racial bias in interactions
Security professionals operating in diverse public environments who lack cultural competency training are more likely to escalate situations unnecessarily, creating both safety and legal risk for everyone involved
ADA and disability access failures
Bias toward individuals with physical, cognitive, or mental health conditions in public safety contexts is a significant and growing source of discrimination claims. Documented training is your primary defense.
Client and contract exposure
A discrimination incident involving your personnel does not just create legal risk for your firm. It creates risk for your client and threatens the contract relationship that your business depends on.
A science-based framework built for public-facing roles
The CGI methodology
Implicit Association Test (IAT)
ASSESMENT
Team members complete validated psychological assessments that reveal unconscious bias patterns, creating the personal awareness that policy training alone cannot achieve.
Real-world Scenario Simulation
APPLICATION
Participants work through realistic public safety scenarios that teach them to recognize bias in the moment and apply evidence-based strategies before a situation escalates.
Public-interaction Scenario Exercise
PERSPECTIVE-TAKING
Structured perspective-taking exercises build empathy and reduce reactive decision-making in high-pressure public interactions where bias is most likely to influence behavior.
Certification and Compliance Reporting
DOCUMENTATION
Every training cycle produces documented outcomes and CGI certification that your firm can present to clients and legal counsel as evidence of proactive professional standards compliance.
What Your team Will Learn
Every module is customized to your firm's operational environment, client base, and specific risk areas.
TRAINING MODULES
Understanding implicit bias in public safety roles
1
The science behind unconscious bias covers how it forms, how it operates in fast-moving public interactions, and why well-intentioned security professionals are not immune to its influence.
Implicit bias - IAT assessment - Decision making
Profiling awareness and conduct standards
2
This module covers how unconscious profiling behaviors develop, how to recognize them in real time, and how to apply objective, behavior-based standards in every public interaction.
Profiling awareness - Conduct standards
Race, culture, and cross-cultural competency
3
Cultural competency training builds the awareness and communication skills that reduce unnecessary escalation in diverse public environments and improve outcomes for everyone involved.
Cultural competency - De-escalation - Communication
4
ADA compliance and disability awareness in public settings
This module teaches security professionals how to recognize and appropriately respond to individuals with physical, cognitive, and mental health conditions in public settings. It reduces ADA liability and improves safety outcomes.
ADA compliance - Disability awareness
Perspective taking and de-escalation
5
Research-backed perspective-taking exercises reduce automatic prejudice responses and equip security professionals with the empathy and communication tools to de-escalate situations before they require force.
Perspective taking - Empathy - De-escalation
Documentation, accountability, and legal protection
6
This module covers how documented training protects your firm and your clients in discrimination proceedings. CGI certification creates a legally meaningful record of proactive professional standards compliance that holds up when it matters most.
Documentation - Legal protection - CGI certification
Every team member who completes CGI training receives a renewable CGI Professional Standards Certification. It is a documented, third-party credential your firm can present to clients and legal counsel as evidence of proactive, ongoing professional standards training. New hires certify as they join and certifications renew annually, keeping your team continuously covered without additional contracts.
CGI Profesional standards certification
CGI certified
NEW HIRE ONBOARD
New team members complete CGI certification as part of their onboarding, building professional standards before they ever interact with the public or your clients.
Quarterly ongoing training
Annual contracts include quarterly sessions that reinforce standards, address emerging issues, and keep your documentation current. Your clients will notice the consistency.
Client-facing certification
CGI certification gives your firm a documented professional standard you can present to clients during contract negotiations. It is a competitive differentiator that signals the quality of your team.
Ready to set the standard for your team?
Schedule a free 30-minute consultation to discuss your firm's specific needs, client requirements, and how CGI can build a program that protects everyone you serve.